Warranty & Care
Each set of pipes is built with precision and care using high-quality materials, including both natural and synthetic components, designed to perform reliably with proper use and maintenance.
Warranty Coverage
Gibson Great Highland Bagpipes, Fireside Pipes, and Ceilidh Pipes are covered by a 10-Year Limited Warranty against defects in materials and workmanship present at the time of manufacture.
If a manufacturing defect is identified, Gibson Bagpipes will repair or replace the affected component at our discretion.
Proof of purchase is required for all warranty claims.
What Is Not Covered
This warranty does not cover damage resulting from use, handling, or environmental conditions, including but not limited to:
- Damage caused by impact, drops, or mishandling
- Breakage caused by excessive force (including forcing or freeing stuck joints)
- Cracking, movement, or separation of wood due to humidity, temperature changes, or storage conditions
- Changes in fit due to wood movement, hemp wear, or environmental factors
- Normal wear and tear from regular use
- Damage resulting from improper maintenance or lack of maintenance
- Modifications or repairs performed by others
- Pipe bags, reeds, cords, covers, and all other consumable or accessory components
Material & Environmental Considerations
Bagpipes are constructed from a combination of materials, including wood and synthetic components. These materials may respond to environmental conditions over time.
Changes such as expansion, contraction, minor cracking (in wood components), or shifts in fit due to humidity and temperature are normal and are not considered manufacturing defects.
Warranty Evaluation
All warranty claims are subject to inspection and determination by Gibson Bagpipes.
If an issue is determined not to be a manufacturing defect, repair options will be provided.
Repairs & Service
Many issues that fall outside of warranty coverage can be repaired.
We are happy to evaluate and service instruments as needed. Please contact us to arrange a repair.
For full details on repair procedures, shipping, and policies, please refer to our Repair Policies page.
Care & Maintenance
Proper care and maintenance are essential to the longevity and performance of your instrument.
General Care
- Store your pipes in a stable environment, avoiding extreme temperature and humidity changes
- Avoid prolonged exposure to very dry or very humid conditions
- Always handle joints carefully and avoid forcing components
Hemp & Joints
- Keep hemped joints properly maintained
- If a joint becomes too tight, do not force it — adjust or replace the hemp
- Applying excessive force to stuck joints can result in damage
Moisture & Storage
- Ensure moisture control systems are functioning properly
- Allow your instrument to dry appropriately after playing
- Avoid storing pipes in damp or sealed environments for extended periods
Regular Maintenance
- Periodically inspect your instrument for fit, condition, and function
- Address minor issues early to prevent larger problems
- Seek professional service when needed